Our Products are all 100% homemade, natural & chemical free. We do not use synthetic fragrances or harsh chemicals which may contain parabens and sulfates. As a result, we do not make products that contain water since a board spectrum preservative would be required. We do however use antioxidants to help extend the shelf life of our oil based products and a paraben and sulfate free preservative for products that may be at risk of being exposed to water.
Due to the nature of our products being 100% natural and self-preserving, the shelf life is much shorter than those products that contain chemical preservatives. It is recommended to use all products within 6 months of purchase. Most natural butters have a self-life of at least one year or longer, but if the product smells rancid or spoiled discontinue use.
Raw unrefined coconut oil and cocoa butter are the base for most of our products. Depending on the amount of coconut oil that is contained in the product, it may be temperature sensitive. Coconut oil will liquefy if exposed to temperatures in excess of 75 degrees because it is considered a soft solid. This does not diminish or deteriorate the natural properties of your product, however, it will alter the consistency.
Please be advised that our whipped body butter contains a high percentage of coconut oil and is subject to liquefaction especially during warmer months.
It is recommended that our whipped products are always stored in a cool dry place. Should you ever experience melting with any of our whipped products, simply place the product in the fridge or freezer for a few minutes. The oils will quickly solidify changing the product from a light and fluffy consistency to a balm or salve. If you prefer the whipped consistency, please refer to our product rescue page for tips on how to return the product to its original consistency.
Our Store Return Policy
It is our goal to create a delightful experience for each of our customers. In the event that you are ever unsatisfied with any of our products, please do not hesitate to contact us.
Products can be returned for a refund of purchase price only. Shipping fees and taxes related to shipping fees will not be reimbursed. Customers are responsible for all return shipping cost. If you are unhappy with your purchase and would like to request a return, please contact us within 7 days of the product delivery date. Returned items must be shipped back within 14 days of your approved request.
All requests for refunds must be submitted via email to Returns@Supplebutta.com. In your email please state the reason for your request and provide your name, address, phone number and order number and a claims representative will review your request and contact you within 48 hours. All return items must be returned within 14 days of your approved returns claim.
Refunds will be issued within 72 hours of confirmed receipt of returned goods. It may take 5 to 7 business days for the credit to reflect depending on your banking institution.
Please be advised that Supple Butta LLC has the right to decline a request for a refund. Such cases may include but not be limited to; melted whipped butter products as it has been disclosed that the products are made with all natural ingredients that are sensitive to warmer temperatures. If you live in an area that experiences warmer temperatures, you may request to have the product shipped with an ice pack for an additional fee.